Refund policy

Refund Policy

Customer satisfaction is important to us.

Digital Products

Our products are digital downloads.

If you experience any issue receiving or accessing your purchase, please contact our support team and we will work to resolve the problem promptly.

Returns

We offer free returns within 30 days of purchase.

Refund Processing

Once your refund request has been reviewed and approved, your refund will be processed.

Refunds are issued to the original PayPal payment method.

Funds typically appear within 5–10 business days, depending on PayPal and your financial institution.

Non-Refundable Situations

Refund requests may be declined if:

  • The purchase was fraudulent.
  • The product has been significantly altered by the customer.
  • Abuse of the refund policy is identified.

Contact

support@Elbenwald.de